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Welcome to Ombré Luna!

What once began from a passion for delicious scents and little moments of happiness has grown with a lot of love, time, and dedication into the store that Ombré Luna is today.

With our heart and soul, we have transformed this little place step by step into a warm, cozy store where you can not only discover our products online, but also come and admire, experience, and smell them in person. Every corner tells a piece of our story and we are incredibly proud to be able to share this with you.

You can find us at:

Rue de Bruxelles 7
7850 Enghien

When can you visit us?

Because we combine Ombré Luna with a lot of love with our regular jobs, we do not have fixed opening days. We try to coordinate our opening times as best as possible with our schedules.

That is why you will always find our most recent opening schedule below. This way you will know exactly when you are welcome to pop in!

Prefer to visit at another time?

No problem! We are also happy to open our doors by appointment. Feel free to contact us by phone or email, and we will look at which time works together.

📞 0472 21 84 78
✉️ ombreluna.candles@gmail.com

We look forward to welcoming you in person. See you soon at Ombré Luna!

Frequently Asked Questions

How can I contact Ombré Luna?

If you have any questions, please don't hesitate to contact us; we're happy to help. We're available 5 days a week to answer all your questions. We usually respond within 48 hours.

Contact: ombreluna.candles@gmail.com

What is the delivery time?

Belgium, Netherlands, France: your order will be delivered within 7 working days after payment.

Delivery times are indicative and may vary due to external circumstances.

What are the shipping costs?

Belgium: Free shipping on orders over €100 - €6.75 on orders under €100.

How can I track my order?

You can track your order using the tracking number you received by email.

What are the return conditions?

Want to return your order? Please email ombreluna.candles@gmail.com with your order number and the reason for your return.

Return period:
Ombré Luna customers have the option to return their purchase within 14 days of delivery.

Please note that the return must be sent back to us within these 14 days.

You will be responsible for paying for your own return shipping costs.

For more information about this, please see Customer Service/Returns Policy.

Return Policy:
The condition for returns is that the products are unused and returned in their original packaging. Orders that have been customized specifically for you—for example, through customization or a chosen color variation—are excluded from this return policy, as these products are personalized.

Ombré Luna also does not offer refunds for items purchased on sale.

Where can I find my order number to register my return?

You will find your order number in the confirmation email you received after placing your order.

If you did not receive this email, our customer service will be happy to assist you.

Contact us at ombreluna.candles@gmail.com

How do I burn my candles correctly?

Find all the explanations about how to use our candles and wax melts on our Tips & Tricks page