Return period of 14 days
You have the option to return items within 14 days of delivery, as long as they are unused, in perfect condition and in their original packaging.
Please note that personalized orders – such as candles with a specific scent or color of your choice – cannot be returned.
Damaged or incorrect delivery
If your order is damaged or contains an error upon receipt, please contact us within 48 hours and include clear photos. We will assess the situation and offer a suitable solution, such as a replacement or refund.
Complaints handling
Not satisfied with your order or our service? Please report this within 7 days , including your order number and a description of the problem. We aim to resolve complaints within 5 business days .
Quality and warranty
Our candles are handmade and thoroughly inspected before shipping. We guarantee that they match the product description. Any manufacturing defects within the warranty period (return period) will be resolved free of charge.
Limitation of liability
Ombré Luna cannot be held liable for damage caused by improper use or lack of maintenance. Always follow the included burning instructions.
