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Tips & Tricks

This is how you can keep your candles burning beautifully and safely.

A candle can create a warm and cozy atmosphere, but to truly enjoy it to the fullest, it's important to burn them correctly. Below you'll find tips and guidelines to ensure your candles burn not only beautifully, but also safely and neatly.

1. First burning: let the candle create a 'memory pool'

When you light the candle for the first time, let it burn long enough for the entire top layer of wax to melt all the way to the edge. This prevents tunneling.

2. Keep the fuse short

Trim the wick to about 5 mm before each use. A wick that's too long will result in a large flame, smoke, and uneven burning. A shorter wick will result in a more even flame and a longer candle life.

3. Place your candle on a safe surface

Always place candles on a heat-resistant, stable surface, away from drafts, pets, and children. Drafts can cause the candle to burn unevenly or smoke.

Always place figural candles on a dish, as they may spread as they are made from durable candle wax.

4. Never leave the candle unattended.

5. Avoid excessively long burning hours

Ideally, do not let a candle burn for more than 3 to 4 hours at a time.

6. Extinguish the candle safely

Preferably use a candle snuffer instead of blowing out the flame. This prevents hot wax splatter and smoke.

7. Leave a small layer of wax

Don't burn a candle all the way to the bottom. Stop when there's about 1 cm of wax remaining. This prevents the holder from getting too hot, which could cause it to crack or damage your furniture.

8. Store your candles properly

Store candles in a cool, dry place, out of direct sunlight. This way, they'll last longer and retain their fragrance intensity.

With these simple guidelines, you'll enjoy your candles to the fullest – atmospheric, safe, and they'll truly shine. 🕯✨


Tips for using wax melts safely and optimally

Wax melts are small fragrance boosters that instantly fill your home with warmth and coziness. To enjoy them optimally and safely, we'd like to offer you a few tips:

1. Choose the right burner

Always use a burner specifically designed for wax melts. Oil burners are often too small and can get too hot, causing the wax to evaporate too quickly or potentially being unsafe.

2. The right tea light

A tea light that lasts a maximum of 4 hours is ideal. This way, the scent diffuses gently, allowing you to enjoy your candlelight moment without worry.

3. Stay close by

Never leave a lit burner unattended. It's not only safer, but it also allows you to fully enjoy the atmosphere.

4. Reuse the blocks

One wax block usually lasts 2 to 3 uses, depending on the intensity of the scent. When the scent fades, it's time for a new block.

5. Removing wax

To easily remove old wax from the burner: briefly light a tea light to loosen the wax, then carefully remove the block while it is still firm.

This way, every wax melt becomes a little ritual of warmth, scent and coziness – perfect for dark evenings or just for a touch of extra ambiance in your home. ✨

Frequently Asked Questions

If you have any questions, please don't hesitate to contact us; we're happy to help. We're available 5 days a week to answer all your questions. We usually respond within 48 hours.

Contact: ombreluna.candles@gmail.com

Belgium, Netherlands, France: your order will be delivered within 7 working days after payment.

Delivery times are indicative and may vary due to external circumstances.

Belgium: Free shipping on orders over €100 - €6.75 on orders under €100.

You can track your order using the tracking number you received by email.

Want to return your order? Please email ombreluna.candles@gmail.com with your order number and the reason for your return.

Return period:
Ombré Luna customers have the option to return their purchase within 14 days of delivery.

Please note that the return must be sent back to us within these 14 days.

You will be responsible for paying for your own return shipping costs.

For more information about this, please see Customer Service/Returns Policy.

Return Policy:
The condition for returns is that the products are unused and returned in their original packaging. Orders that have been customized specifically for you—for example, through customization or a chosen color variation—are excluded from this return policy, as these products are personalized.

Ombré Luna also does not offer refunds for items purchased on sale.

You will find your order number in the confirmation email you received after placing your order.

If you did not receive this email, our customer service will be happy to assist you.

Contact us at ombreluna.candles@gmail.com

Find all the explanations about how to use our candles and wax melts on our Tips & Tricks page