General terms and conditions

Ombré Luna

Valley Garden 12

7850 Enghien

Belgium

BE1025100849

Welcome to Ombré Luna!
Thank you for choosing our handmade, sustainable soy wax candles. Below you will find the terms and conditions that apply to the use of our website and the placing of orders. By visiting our website and/or placing an order, you agree to these terms and conditions.

1. Orders

All candles are carefully handcrafted and often made to order. Therefore, orders are final and cannot be canceled or returned, except in the case of an error or defect caused by us.

Ombré Luna reserves the right to refuse or cancel an order if there is a valid reason for doing so, such as fraud or inaccurate information.

2. Payments

We accept payments via Bancontact, Visa, Mastercard, Google Pay and ApplePay.

Orders will only be processed after full payment has been received.

All prices include VAT, excluding shipping costs unless otherwise stated.

3. Shipping

We ship within Belgium and the EU. Most orders are shipped within 5 business days of payment, but larger or custom orders may have a longer delivery time.

Shipping costs are calculated at checkout and clearly displayed before you complete payment.

4. Privacy

We process your personal data in accordance with our privacy policy and the GDPR legislation.

By using our website, you agree to our privacy policy.

5. Intellectual property

All content on the Ombré Luna website, including photos, text, designs, and logos, is our property or used with permission.

You may not copy, reproduce or distribute our content without our prior written consent.

6. Changes

Ombré Luna reserves the right to change these terms and conditions at any time.

Changes will take effect as soon as they are published on our website.

7. Applicable law

Belgian law applies to these terms and conditions.

Disputes will be submitted to the competent courts in Belgium.

8. Liability

We are not liable for damage caused by incorrect use of our products.

Thank you for your trust in Ombré Luna.
Do you have any questions about these terms? Please feel free to contact us.

Frequently Asked Questions

How can I contact Ombré Luna?

If you have any questions, please don't hesitate to contact us; we're happy to help. We're available 5 days a week to answer all your questions. We usually respond within 48 hours.

Contact: ombreluna.candles@gmail.com

What is the delivery time?

Belgium, Netherlands, France: your order will be delivered within 7 working days after payment.

Delivery times are indicative and may vary due to external circumstances.

What are the shipping costs?

Belgium: Free shipping on orders over €100 - €6.75 on orders under €100.

How can I track my order?

You can track your order using the tracking number you received by email.

What are the return conditions?

Want to return your order? Please email ombreluna.candles@gmail.com with your order number and the reason for your return.

Return period:
Ombré Luna customers have the option to return their purchase within 14 days of delivery.

Please note that the return must be sent back to us within these 14 days.

You will be responsible for paying for your own return shipping costs.

For more information about this, please see Customer Service/Returns Policy.

Return Policy:
The condition for returns is that the products are unused and returned in their original packaging. Orders that have been customized specifically for you—for example, through customization or a chosen color variation—are excluded from this return policy, as these products are personalized.

Ombré Luna also does not offer refunds for items purchased on sale.

Where can I find my order number to register my return?

You will find your order number in the confirmation email you received after placing your order.

If you did not receive this email, our customer service will be happy to assist you.

Contact us at ombreluna.candles@gmail.com

How do I burn my candles correctly?

Find all the explanations about how to use our candles and wax melts on our Tips & Tricks page